Subject: DSAT Audit Feedback - Aug 2021
From: Pritish Nandi <[email-masked]>
To: Md Modassir Hassan <[email-masked]>
Cc: abhishek kumar <[email-masked]>
Date: Sun, 29 Aug 2021 23:07:14 -0700 (MST)

Hi Modassir, 

Please speak to me when you are in the shift. 

Ticket 	Assignee name 	Rating 	CSAT Reason 	Ticket Group 	Ticket Brand 	Category 	Sub-Category 	Comments 
163825 	Md. Modassir Hassan 	1 	Knowledge 	Gaming 	EPOS Gaming 	Agent 	Slow troubleshooting 	RMA terms not acceptable to Requestor; Troubleshooting & checks look incomplete 
148069 	Md. Modassir Hassan 	2 	Process 	Warranty 	EPOS Gaming 	Agent 	Slow troubleshooting 	Fragmented Troubleshooting 

We have seen a lot of errors in your tickets and would like to discuss this asap 

Regards, 
Pritish Nandi