Subject: DSAT Audit Feedback - Aug 2021
From: Pritish Nandi <[email-masked]>
To: Ismail <[email-masked]>
Cc: abhishek kumar <[email-masked]>
Date: Sun, 29 Aug 2021 23:03:54 -0700 (MST)

Hi Ismael, 

PFB the DSAT audit feedback. 

Ticket 	Assignee name 	Rating 	CSAT Reason 	Ticket Group 	Ticket Brand 	Category 	Sub-Category 	Comments 
160399 	Ismael Zakaria 	1 	Friendliness 	Warranty 	EPOS Enterprise 	Agent 	Not Calling 	Multiple departments; indirect communication between the Customer Service & Requestor. Lack of phonecalls; Follow up ticket 164711 transferred to L2 on Aug 16; No action since then 

Please speak to me or Abhishek for any doubts. 

Regards, 
Pritish Nandi