Subject: DSAT Audit Feedback - Aug 2021
From: Pritish Nandi <[email-masked]>
To: GRACE <[email-masked]>
Cc: abhishek kumar <[email-masked]>
Date: Sun, 29 Aug 2021 23:02:52 -0700 (MST)

Hi Grace, 

PFB the DSAT audit feedback. 

Ticket 	Assignee name 	Rating 	CSAT Reason 	Ticket Group 	Ticket Brand 	Category 	Sub-Category 	Comments 
161688 	Grace Boussi 	1 	Warranty 	Gaming 	EPOS Gaming 	Agent 	SLA Breached 	The agent took a longer time to respond to the customer's reply. SLA Breach 

Please speak to me or Abhishek if you have any doubts. 

Regards, 
Pritish Nandi