Subject: DSAT Audit Feedback - Aug 2021
From: Pritish Nandi <[email-masked]>
To: Dheeraj Tripathi <[email-masked]>
Cc: abhishek kumar <[email-masked]>
Date: Sun, 29 Aug 2021 22:59:16 -0700 (MST)

Hi Dheeraj, 

Please find below the DSAT audit feedback for Aug 2021. 

Ticket 	Assignee name 	Rating 	CSAT Reason 	Ticket Group 	Ticket Brand 	Category 	Sub-Category 	Comments 
160686 	Dheeraj Tripathi 	2 	Product 	Gaming 	EPOS Gaming 	Agent 	Slow troubleshooting 	The customer had to repeat herself in a different ticket the same thing. Also, the troubleshooting was slow from the agent 
165744 	Dheeraj Tripathi 	1 	Process 	Gaming 	EPOS Gaming 	Agent 	Poor Chat Handling 	Chat ended without confirmation 
149675 	Dheeraj Tripathi 	1 		Warranty 	EPOS Gaming 	Agent 	Not Calling 	the requestor stated: " Let it be; I am tired of the emails " 
161479 	Dheeraj Tripathi 	1 		Gaming 	EPOS Gaming 	Agent 	Slow troubleshooting 	Time; Speed; "Flood of emails"; German Language support; Language switching; 
163164 	Dheeraj Tripathi 	1 	Knowledge 	Gaming 	EPOS Gaming 	Agent 	Misunderstanding 	Agent gave half info and did not explain properly of what the customer asked. 

Regards, 
Pritish Nandi