Subject: Doha Audit Feedback - WE 29 Aug 2021
From: Pritish Nandi <[email-masked]>
To: ashish dabral <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 29 Aug 2021 06:21:09 -0700 (MST)

Hi Ashish, 

Please share the feedback with the agents. 

QYGKS8O9P6 - Harsh - The customer was standing outside Doha airport and asking to arrange a callback. The agent kept on asking to call the phone number. The customer said he cannot as he does not have a valid SIM card but the agent did not give any importance. The customer said you are an Idiot and the agent asked for further help. This chat was intentionally handled very poorly. 

QY8J71A6P4 - Dimpy - Should have escalated but shared the link with pricing. Customer wanted to rent for 29 days which should have been escalated. 

QY4IJO8OV6 - Harsh - Stupid questions asked. A customer asked for leasing for a year and the agent kept asking for the dates. Customer disconnected. 

Regards, 
Pritish Nand