Subject: Daily Workload - 27/08/2021
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: abhishek kumar <[email-masked]>, ashish dabral <[email-masked]>
Date: Sat, 28 Aug 2021 03:28:55 -0700 (MST)

HI All, 

PFB the daily workload and productivity report. 

27/08/2021 																										
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	Audits by QA 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Anupam Tiwari 	3 	21 	32 	11 	2 	13 	2 			47 		0:03:25 	6:13:23 	0:11:50 	0:00:00 	2:02:27 	8:31:05 	P 	4.67 	12 	73 	2 	75 	9 	1 	0 
Jessica Chen 	8 	7 	8 	4 	0 	4 	1 			12 		0:05:07 	1:38:52 	0:00:06 	0:00:00 	0:11:57 	1:56:02 	P 	5.00 	2 
Marika Fujita 	21 	17 	42 	14 	9 	6 	4 	1 	0:28:00 	58 		0:02:27 	6:20:58 	0:47:39 	0:00:00 	1:16:44 	8:55:48 	P 	4.21 	34 
Dipanshu Sharma 	13 	28 	20 	7 	7 	8 	0 	1 	0:41:00 	36 		0:38:33 	4:41:16 	0:44:24 	0:00:00 	2:14:12 	8:59:25 	P 	4.25 	12 
Grace Boussi 	14 	26 	41 	10 	3 	21 	5 			65 		0:13:35 	6:43:44 	1:11:39 	0:00:00 	0:44:02 	8:53:00 	P 	4.60 	15 
Dheeraj Tripathi 	4 	24 	19 	3 	3 	5 	8 	1 	0:04:00 	28 		0:04:01 	7:20:16 	1:04:07 	0:00:00 	0:24:30 	8:56:54 	P 	3.31 	13 
Ismael Zakaria 	18 	20 	25 	11 	9 	6 	1 	2 	0:43:00 	42 		0:24:06 	4:06:32 	1:18:30 	0:00:00 	2:17:51 	8:49:59 	P 	3.82 	11 
Rosette Modiri 	12 	27 	30 	5 	4 	11 	6 	2 	0:18:00 	47 		0:05:36 	6:46:53 	1:08:41 	0:00:41 	0:39:10 	8:59:01 	P 	4.46 	13 
Levente Szabo 	9 	39 	28 	7 	5 	8 	2 	0 	0:00:00 	41 		0:17:32 	6:56:05 	1:02:45 	0:00:00 	0:39:07 	8:55:29 	P 	4.24 	17 
Sebastian Coldea 	15 	31 	16 	5 	3 	4 	1 			23 		0:11:01 	4:54:06 	2:42:06 	0:02:59 	1:09:32 	8:59:44 	P 	4.50 	10 
Sebastian Dumitru Macriniuc 	1 	0 	14 	5 	0 	0 	0 			14 								HD 	3.33 	18 
AJ Hurry 	0 	32 	34 	14 	4 	2 	0 			40 		0:01:52 	6:44:03 	1:36:43 	0:00:42 	0:36:10 	8:59:30 	P 	4.00 	11 
Bharat Bhushan 	9 	29 	29 	5 	1 	2 	2 			32 		0:07:45 	6:57:46 	1:45:26 	0:00:00 	0:09:09 	9:00:06 	P 	4.43 	7 
Md Modassir Hassan 	14 	27 	23 	5 	3 	7 	0 	2 	1:07:00 	35 		0:38:08 	5:04:06 	1:33:57 	0:00:00 	0:36:20 	8:59:31 	P 	3.33 	6 
Pravesh Singh 	2 	28 	33 	30 	6 	9 	4 	3 	0:27:00 	51 		0:26:16 	6:10:26 	0:47:20 	0:00:00 	1:13:36 	9:04:38 	P 	4.63 	16 

Regards, 
Pritish Nandi