Subject: Re: 24th Aug Reviews
From: Pritish Nandi <[email-masked]>
To: abhishek kumar <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 25 Aug 2021 01:03:10 -0700 (MST)

Hi Abhishek, 

The feedback does not contain any ticket numbers. 

Please do send tickets numbers so that I can check and share them with agents. 

Regards, 
Pritish 

From: "abhishek kumar" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Tuesday, August 24, 2021 9:03:25 PM 
Subject: 24th Aug Reviews 

Hi Pritish 

Below are the reviews for today: 
You can skip Sebastian Coldea's reviews from this list as i will talk to him for feedback. 
Md. Modassir Hassan 	DW Office Runner, NEC DT 700, The handlifter stopped working 	GREG COONS 	7/20/2021 12:55 	8/23/2021 16:54 	Unoffered 	Subject; name of the accessory LHS; It's Handset Lifter, not Hand Lifter 
Bharat Bhushan 	GSP 300, Xbox Series X, Noise B-Side 	Pirate57 	7/20/2021 14:15 	8/23/2021 21:03 	Unoffered 	Action Plan=?? 
Pravesh Singh 	Presence Grey Business, Samsung, No Sound B Side 	Simone Stam 	7/20/2021 14:35 	8/24/2021 6:14 	Unoffered 	OK 
Dipanshu Sharma 	GTW 270 Hybrid, PC, Poor Volume A side 	Andrew Cherry 	8/18/2021 20:04 	8/24/2021 9:59 	Unoffered 	OK 
Anupam Tiwari 	MB 660, PC, Buy Earpads 	Leanne Childs 	8/23/2021 23:18 	8/24/2021 1:35 	Unoffered 	OK 
Anupam Tiwari 	Adapt 660, Mac Book Pro, Cuts in and out 	Cameron Macintosh 	8/24/2021 0:08 	8/24/2021 4:24 	Unoffered 	OK 
Anupam Tiwari 	SDW 5034, iPhone XR, Connection being lost 	Dannis 	8/24/2021 2:28 	8/24/2021 4:55 	Unoffered 	Phone firmware version check 
Anupam Tiwari 	GSP 670, PC, Button defect 	Christopher Lee 	8/24/2021 2:40 	8/24/2021 9:38 	Unoffered 	Model no. in pictures & Box details do not match, the box says btd 800 instead of GSA70; GSP 
Bharat Bhushan 	GSP 370 headset volume control does not work 	Wikelc 	8/24/2021 3:42 	8/24/2021 7:02 	Unoffered 	Just Assigned 
Anupam Tiwari 	PC 3 CHAT, PC, 200 units quote 	Raju 	8/24/2021 5:39 	8/24/2021 7:37 	Unoffered 	Transfer/Escalations Not clear 
Dheeraj Tripathi 	B20, PC, No Connection 	Tom 	8/24/2021 5:39 	8/24/2021 9:02 	Unoffered 	Grammar/verb form errors; USE MACROS; do not 'compose' emails 
Marika Fujita 	GSX 300, Windows, No sound A-side 	å®‰æ±å‹‡æ¨¹ 	8/24/2021 5:56 	8/24/2021 7:41 	Unoffered 	EPOS Support numbers Missing 
Anupam Tiwari 	B20, Windows 10, No sound 	Phil Giang 	8/24/2021 6:00 	8/24/2021 7:32 	Unoffered 	Email address corrected; Updated 
Dheeraj Tripathi 	PC 8 USB, Distributors Details 	Vivek Sakpal 	8/24/2021 6:19 	8/24/2021 10:01 	Unoffered 	OK 
Levente Szabo 	DW 10 Office, Magnets on base station loose 	Corinna Hugai 	8/24/2021 6:46 	8/24/2021 9:55 	Unoffered 	OK 
Marika Fujita 	PC 8 USB, PC, Noise B-side 	Sampada Kharche 	8/24/2021 6:56 	8/24/2021 9:01 	Unoffered 	Please assign to India Queue 
Sebastian Coldea 	DW 30, Windows, How to disable mute beeps 	Andreas Mutsch 	8/24/2021 7:17 	8/24/2021 8:07 	Unoffered 	OK 
Levente Szabo 	MB Pro 2, PC, Sound cutting in and out 	Patrick Schmitt 	8/24/2021 7:22 	8/24/2021 8:29 	Unoffered 	ok 
Grace Boussi 	PC 8 USB, PC, No sound on A and B side 	Ambrish Singh 	8/24/2021 7:22 	8/24/2021 8:19 	Unoffered 	sent email in Half english half FR; Coaching provided; accepted 
Sebastian Coldea 	DW 20 ML EU, PC, No sound b-side 	Technikcenter 	8/24/2021 7:50 	8/24/2021 9:34 	Unoffered 	EPOS Support Phone numbers missing; Callback not attempted; enterprise; Multiple tickets; I will check with the L1 over teams tomorrow 
Sebastian Coldea 	MB Pro 2 UC ML, PC, Unresponsive unit 	Technikcenter 	44432.32639 	44432.38819 	Unoffered 	EPOS Support Phone numbers missing; Callback not attempted; enterprise; Multiple tickets 
Sebastian Coldea 	Presence Grey UC, PC, Unresponsive unit 	Felix Rollenbeck 	8/24/2021 8:52 	8/24/2021 9:42 	Unoffered 	OK 
Rosette Modiri 	GSP 670, PC, No sound 	Lambert Jonathan 	8/24/2021 12:08 	8/24/2021 13:10 	Unoffered 	Incorrect case summary (Not as per the updated guidelines) 

Abhishek Kumar 
Consultant, QMC 
LiveSalesman