Subject: Daily Workload - 23/08/2021
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: abhishek kumar <[email-masked]>, ashish dabral <[email-masked]>
Date: Mon, 23 Aug 2021 23:41:13 -0700 (MST)

Hi All, 

PFB the daily workload. I have also added CSAT/Login hours/Audit/Today's Agenda. 

23/08/2021 																									
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Productivity 	Audits by QA 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Anupam Tiwari 	3 	23 	17 	8 	4 	6 	2 	1 	28 	1 	0:02:24 	7:16:20 	0:29:36 	0:00:00 	0:37:16 	8:25:36 	P 	4.00 	3 	37 	2 	53 	6 	
None 
	Check Abandone calls and DSAT tickets 
Jessica Chen 	11 	7 	9 	5 	0 	3 	4 		12 		0:06:40 	1:33:01 	0:01:08 	0:02:10 	0:15:39 	1:58:38 	P 	5.00 	1 
Marika Fujita 	11 	29 	33 	15 	10 	2 	3 		45 		0:01:26 	7:26:27 	0:43:52 	0:02:57 	0:44:45 	8:59:27 	P 	4.45 	22 
Dipanshu Sharma 	10 	34 	17 	23 	25 	7 	1 		49 	1 	0:57:43 	5:41:08 	1:02:39 	0:04:18 	1:13:15 	8:59:03 	P 	4.38 	8 
Grace Boussi 	27 	25 	20 	4 	4 	13 	2 		37 	1 	0:06:25 	6:11:45 	1:10:09 	0:07:35 	1:23:25 	8:59:19 	P 	3.82 	11 
Dheeraj Tripathi 	7 	21 	24 	9 	5 	11 	11 	1 	41 	1 	0:07:49 	7:38:08 	0:23:24 	0:17:35 	0:32:09 	8:59:05 	P 	3.20 	10 
Ismael Zakaria 	11 	27 	29 	18 	13 	1 	4 	3 	46 		0:14:31 	6:18:34 	1:39:12 	0:05:07 	0:42:02 	8:59:26 	P 	4.38 	8 
Rosette Modiri 	16 	20 	35 	6 	5 	16 	2 		56 	3 	0:04:35 	6:34:38 	1:21:48 	0:13:49 	0:44:26 	8:59:16 	P 	4.86 	7 
Levente Szabo 	12 	25 	20 	8 	6 	3 	0 		29 		0:18:19 	6:28:41 	1:26:14 	0:06:08 	0:40:11 	8:59:33 	P 	4.13 	15 
Sebastian Coldea 	5 	30 	45 	8 	5 	4 	1 		54 	1 	0:15:34 	6:04:41 	1:36:24 	0:02:55 	1:00:00 	8:59:34 	P 	4.29 	7 
Sebastian Dumitru Macriniuc 	15 	18 	33 	8 	3 	4 	5 		40 	2 	0:05:13 	7:16:20 	0:57:19 	0:00:00 	0:40:39 	8:59:31 	P 	3.75 	12 
AJ Hurry 	7 	28 	36 	9 	6 	2 	0 		44 	3 	0:04:09 	7:23:20 	1:01:03 	0:00:00 	0:29:18 	8:57:50 	P 	4.00 	6 
Bharat Bhushan 	4 	28 	21 	2 	0 	5 	2 		26 	1 	0:08:42 	8:05:44 	0:27:22 	0:02:36 	0:15:46 	9:00:10 	P 	4.33 	6 
Md Modassir Hassan 	11 	28 	16 	5 	2 	7 	0 	2 	27 		0:13:54 	6:33:30 	1:22:37 	0:28:23 	0:14:25 	8:52:49 	P 	3.80 	5 
Pravesh Singh 	7 	33 	22 	12 	4 	5 	0 	2 	33 	1 	0:15:33 	5:55:05 	1:06:45 	0:59:17 	1:44:54 	10:01:34 	P 	4.62 	13 

Regards, 
Pritish Nandi