Subject: L2 Review
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: abhishek kumar <[email-masked]>
Date: Sun, 22 Aug 2021 23:37:43 -0700 (MST)

Hi Sara, 

I hope you have had a great holidays! 

I would like to highlight that L2 is passing the cases back to L1 to raise for RMA whereini, if the troubleshooting is complete L2 should pass the case to RMA queue to save time. 

This process consumes more time for RMA review which could be saved. Most of the L2 is following this process except Temi. 

Example - 165980, 166913, 163807, 162676 

Regards, 
Pritish Nandi