Subject: JW Feedback - WE 22/8/2021
From: Pritish Nandi <[email-masked]>
To: ashish dabral <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 22 Aug 2021 05:33:36 -0700 (MST)

Hi All, 

PFB the audit report for Jayway. 

Chat ID: QYD81P7LB9 (Diana) - Chat Handled correctly however could ask always if they want us to forward and request and our team can reach out after you give the phone number. 
Chat ID: QYN5VC2OTV (Harry) Chat disconnected as the agent did not respond. 
Chat ID: QXNWXNHTRD (Nick) - Asked the same question 3 times even after the customer provided the info. 
Chat ID: QXLW48VR2K (Nick) - Chat missed by the agent 

Regards, 
Pritish Nandi