Subject: Known issues
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Thu, 19 Aug 2021 12:18:50 +0000

Hi Pritish,

Level 1 agents should never state to a customer that something is a known issue. One example is ticket 161146, where an important customer decided not to buy our headsets due to this statement. Of course the statement came from Level 2, but it was meant as an internal note and not to be sent to the customer. Level 2 should have taken this ticket and handled it. Could you please inform the team never confirm any known issue to customers?

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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