Subject: Re: Daily Workload - 19/08/2021
From: Saurabh Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>, Deeksha Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, abhishek kumar <[email-masked]>
Date: Thu, 19 Aug 2021 09:41:48 +0000

Please include:

  1.  Calls and Chats productivity data
  2.  Observations from previous day (Such as attendance, late coming, case handling, quality issues etc.)
  3.  Special Action Items for today

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Pritish Nandi <[email-masked]>
Sent: 19 August 2021 12:45 PM
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>; abhishek kumar <[email-masked]>
Subject: Daily Workload - 19/08/2021

Hi All,

PFB the daily workload of agents. Let me know if you are okay with this information.

Note: This productivity does not include calls or chats. Public comments only mean replies to customers.

Today's Queue   Yesterday's Productivity
Assignee        Open    Pending Total   Public Comment  Solved
Dheeraj Tripathi        42      11      53      14      3       His tickets would be Reassigned. He is not working.
Sebastian Dumitru Macriniuc     22      21      43      27      2
Dipanshu Sharma 21      17      38      35      7
Rosette Modiri  14      24      38      24      4
Ismael Zakaria  14      23      37      28      6
Grace Boussi    13      34      47      33      5
Marika Fujita   10      23      33      33      15
Levente Szabo   9       22      31      28      10
Md. Modassir Hassan     8       29      37      21      10
Pravesh Singh   8       28      36      37      19
AJ Hurry        8       29      37      31      7
Bharat Bhushan  7       19      26      18      5
Jessica Chen    5       9       14      8       2
Pritish Nandi   4               4       1       5
Anupam Tiwari   4       26      30      18      7
Sebastian Coldea        2       32      34      21      11
Josephine Veena 2       21      23      2       1
Temistocles Valdes      1               1       17      4
Daisuke Murata  1       1       2       6       3
Grand Total     195     369     564     402     126

Regards,
Pritish Nandi