Subject: Request #6857898: How would you rate the support you received?
From: Zendesk Support <[email-masked]>
To: Pritish <[email-masked]>
Date: Wed, 18 Aug 2021 10:02:18 +0000

Hi Pritish,

We want to make sure you're happy with our customer service. Please let us know by answering one quick question below:

How would you rate the support you received?

You can copy the following URL into your browser to rate:

  https://support.zendesk.com/requests/6857898/satisfaction/new/6g7k2dDBHuJwieWNEzCsmROxT?locale=1

Thanks!

Your friends at Zendesk

Here’s a reminder of what your ticket was about:

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Noly Maron Unson, Aug 11, 2021, 4:43 PDT

Hi Pritish​,

Thanks for getting in touch with us.

Upon checking, I can see that you're subscribed to Support Professional plan. Side conversation however require you to be in the new SUITE plan, Professional SUITE and above to be exact.

​ ![](https://support.zendesk.com/attachments/token/V6MjPrpNPnm1iLVZZyddCSHLl/?name=Screen+Shot+2021-08-11+at+7.40.06+PM.png)​

You may want to coordinate with your account executive if you wish to avail this feature so that they can discuss to you what the options are with your plan.

Thank you for your understanding in this matter and let me know if you need anything else.

Best,
Noly Unson | Associate Customer Advocate | Check out our Community

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Pritish, Aug 11, 2021, 4:20 PDT

We are professional plan and we do not have side conversation option 

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Submitted from: https://support.zendesk.com/hc/en-us/categories/360006018673

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This email is a service from Zendesk Support.

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