Subject: Re: Tech Support Candidate - Sharjil Ahmad
From: Pritish Nandi <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Tue, 17 Aug 2021 03:44:01 -0700 (MST)

Hi All, 

PFB the feedback. 

English- Good Comms skills. Did not find any major issues. Clear with speech and tone. 
Tech - Does have basic knowledge about computers. Good Thought process, 

Good to go for Enterprise. 

Regards, 
Pritish 

From: "HR Livesalesman" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Darpan Arora" <[email-masked]> 
Sent: Tuesday, August 17, 2021 2:27:21 PM 
Subject: Fwd: Tech Support Candidate - Sharjil Ahmad 

Hi Pritish, 

PFA the candidate for Tech Support EPOS for further round. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 17, 2021, at 1:49 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Sharjil Ahmad 
E-mail 	[email-masked] 
Phone Number 	(836) 0328520 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	GURUGRAM 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	analytics vidhya 	sr learning consultant 	oct 2020 	40000 
Previous Employer 2 	green tech solution 	tech support officer 	feb 2018 	21000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	open a new tab and check to see if you can load another website like google.com. 
If you can open another site, skip down to The problem only happens with certain websites. 
If you can't open another site, continue on to the next step. 
Launch another browser, like chrome or Microsoft Edge, and try to open the site you were having problems with. 
If the site works in another browser, see The problem only happens in firefox. 
If the site doesn't work in another browser, check out The problem happens in all web browsers. 
The problem only happens with certain websites 
If you see any of these error messages, it might just be a problem with firefox's cache: 

The connection was interrupted 
The connection was reset 
The connection has timed out 
Try clearing chrome's cookies and cache 
Do these steps and then reload the website you're having trouble with. 

Click on the menu button menuButton to open the menu panel. 
Click History and select Clear Recent History…. 
In the Time Range to clear: drop-down, select Everything. 
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected. 
Click OK. 
If clearing chrome's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes. 
If you don't see any of the error messages above, check to see if any of the specific problems below match what you see: 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Swipe down from the top of the screen. 
Touch and hold Bluetooth . 
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 
Follow any on-screen instructions. 
What according to you makes you a good candidate for customer service or technical support job? 	Passionate about work and get a lot of enjoyment and pleasure out of it. Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5