Subject: Re: Tech Support Candidate - Munmun Porwal
From: Pritish Nandi <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Darpan Arora <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 17 Aug 2021 03:17:08 -0700 (MST)

Hi All, 

PFB the feedback. 

English - Issue with tenses. English is Average. 
Tech - Average. The thought process is not clear. No clear understanding of computers. Does not know the basic names of computer features. 

She is not suitable. 

Regards, 
Pritish 

From: "HR Livesalesman" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, August 17, 2021 11:17:02 AM 
Subject: Fwd: Tech Support Candidate - Munmun Porwal 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 14, 2021, at 7:30 PM, HR Livesalesman <[email-masked]> wrote: 

Hi Pritish, 

PFA the candidate for Tech Support EPOS for further round. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 14, 2021, at 7:27 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Munmun Porwal 
E-mail 	[email-masked] 
Phone Number 	(+91) 9971960331 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	sec 87, faridabad 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	N/A 	N/A 	N/A 	N/A 
Previous Employer 1 	VMAK RESEARCH PVT.LTD. 	TECH. SALES EXECUTIVE 	AUG-2018 	35000 
Previous Employer 2 	EXCELLENCE TECHNOLOGIES 	TECHNICAL SUPPORT EXE. 	JAN 2018 	30000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. RESTART MY DEVICE AS MANY BASIC PROBLEMS CAN BE SOLVE SIMPLY BY RESTARTING THE DEVICE AND I'LL MAKE SURE THE INTERNET CONNECTION WORKS,ALSO I'LL CHECK THE WEBSITE IS DOWN FOR EVERYONE OR JUST FOR ME 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	SWIPE DOWN FROM THE TOP OF THE SCREEN AND TOUCH AND HOLD BLUE TOOTH THAN TAP PAIR NEW DEVICE IF DON;T FIND YOUR DEVICE CHECK IN AVAILBLE DEVICES AND TAP THE NAME ON YOUR BLUETOOTH DEVICE . 
What according to you makes you a good candidate for customer service or technical support job? 	CSRs should display resolve differently than most people .The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4