Subject: Re: No Side Conversation
From: Zendesk Support <[email-masked]>
To: Pritish <[email-masked]>
Date: Tue, 17 Aug 2021 09:02:30 +0000

This is an automated email from the Zendesk Support Team regarding ticket #6857898

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Hi Pritish,

We contacted you a few days ago to check if you had a chance to review the latest update from Noly, the Customer Advocate assigned to your support request.

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Hi Pritish​,

Thanks for getting in touch with us.

Upon checking, I can see that you're subscribed to Support Professional plan. Side conversation however require you to be in the new SUITE plan, Professional SUITE and above to be exact.

​ ![](https://support.zendesk.com/attachments/token/V6MjPrpNPnm1iLVZZyddCSHLl/?name=Screen+Shot+2021-08-11+at+7.40.06+PM.png)​

You may want to coordinate with your account executive if you wish to avail this feature so that they can discuss to you what the options are with your plan.

Thank you for your understanding in this matter and let me know if you need anything else.

Best,
Noly Unson | Associate Customer Advocate | Check out our Community
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As we haven’t heard back from you, we hope that you resolved the issue successfully. Therefore, we'll solve the ticket for the time being.

If this isn't the case, simply reply to this email within the next few days and your ticket will reopen again automatically.

Thanks!

Zendesk Support

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This email is a service from Zendesk Support.

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