Subject: EPOS - Call Report - 13th Aug
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 16 Aug 2021 08:07:01 -0700 (MST)

Hi Sir, 

Here is the call report for Friday. 

Shift 	Agents 	inbound 	outbound 	Outbound not connected 	inbound+outbound 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
APAC 	Anupam Tiwari 	3 	15 	4 	18 	0:04:32 	6:58:00 	0:00:15 	0:57:11 	0:59:24 	8:59:22 		0:57:26 
APAC 	Jessica Chen 	0 	5 	0 	5 	0:02:19 	2:10:07 	0:02:12 	0:00:02 	0:08:17 	2:22:57 		0:00:00 
APAC 	Marika Fujita 	6 	3 	3 	9 	0:01:27 	7:19:47 	1:17:14 	0:00:26 	0:20:39 	8:59:33 	0:18:00 	0:59:40 
													
EMEA 	Antonio Iunco 				0 						OFF 		OFF 
EMEA 	Dipanshu Sharma 				0 						OFF 		OFF 
EMEA 	Grace Boussi 	3 	8 	1 	11 	0:06:48 	5:05:59 	2:40:54 	0:05:04 	1:00:46 	8:59:31 	0:40:00 	2:05:58 
EMEA 	Bharat Bhushan 	2 	1 	0 	3 	0:03:18 	8:11:05 	0:34:19 	0:00:00 	0:11:19 	9:00:01 		0:34:19 
EMEA 	Dheeraj Tripathi 	5 	8 	1 	13 	0:06:09 	7:46:03 	0:31:54 	0:00:00 	0:35:31 	8:59:37 	0:33:00 	0:00:00 
EMEA 	Ismael Zakaria 	18 	4 	4 	22 	1:28:47 	3:33:25 	2:22:46 	0:08:06 	1:26:07 	8:59:11 		2:30:52 
EMEA 	Rosette Modiri 	9 	8 	1 	17 	0:03:48 	5:53:02 	1:56:17 	0:13:27 	0:52:56 	8:59:30 		2:09:44 
EMEA 	Levente Szabo 	3 	9 	0 	12 	0:21:00 	5:47:49 	1:45:31 	0:04:56 	1:00:17 	8:59:33 		1:50:27 
EMEA 	Sebastian Constantin Coldea 	1 	1 	0 	2 	0:05:52 	6:28:24 	2:06:36 	0:00:00 	0:18:57 	8:59:49 		2:06:36 
EMEA 	Sebastian Dumitru Macriniuc 	2 	7 	1 	9 	0:04:55 	7:18:26 	0:56:17 	0:04:47 	0:35:11 	8:59:36 		1:01:04 
													
US 	Arjun Hurry 	5 	4 	0 	9 	0:25:25 	6:53:55 	0:39:59 	0:00:05 	0:59:11 	8:58:35 	0:08:00 	0:32:04 
US 	Md Modassir Hassan 	4 	2 	0 	6 	0:20:30 	5:23:16 	2:47:51 	0:00:00 	0:27:39 	8:59:16 	1:43:00 	1:04:51 
US 	Pravesh Singh 	5 	10 	0 	15 	0:41:29 	5:43:11 	1:18:57 	0:00:00 	1:15:23 	8:59:00 	0:21:00 	0:57:57 
	Grand Total 	66 	85 	15 	151 	3:56:19 	84:32:29 	19:01:02 	1:34:04 	10:11:37 	119:15:31 	3:43:00 	16:50:58 

Regards, 
Ashish Dabral