Subject: Re: Action Pending/Ignored
From: Pritish Nandi <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Date: Mon, 16 Aug 2021 02:48:50 -0700 (MST)

Hi Abhishek, 

Getting them actioned. 

Regards, 
Pritish 

From: "Abhishek Kumar" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, August 16, 2021 3:17:42 PM 
Subject: Action Pending/Ignored 

Hi Pritish 

Following are the tickets: 
Tickets WatchList 
162595 	Compatibility Guide Not advised. Firmware upgrade of the headset despite issues with the HSL 
160820 	Insufficient case notes & Troubleshooting; No clarity of the occurrence of the issue with or without dongle; No Phone calls attempted; Noise cancellation in webex enabled. Incomplete probing on history/trigger of the issue. Reviewed by Heta too 
166467 	The L1 was asked to CALL and talk to the Requestor; was advised against sending email for the resolution 
167073 	No troubleshooting Performed Despite Guidance; No action despite L2 recommendation 
165966 	No troubleshooting over the call; Check In-Call Volume 
152073 	Call scheduled for Monday 16th August 

Abhishek Kumar 
Consultant, QMC 
LiveSalesman