Subject: We’re all in on messaging How your tickets with Zendesk customer support are affected
From: "The Zendesk Team" <[email-masked]>
To: [email-masked]
Date: 15 Aug 2021 21:00:56 -0400

"Zendesk" <https://app.hello.zendesk.com/e/er?s=2136619493&lid=7464&elqTrackId=1cd408e006d24952ad6f257874e11fe9&elq=68d6f8c0aa6841b1902af35a3ecb03a0&elqaid=63309&elqat=1>              

Hi Chris,

Zendesk is evolving our customer support experience to serve you better, with messaging <https://app.hello.zendesk.com/e/er?s=2136619493&lid=48512&elqTrackId=0baf75ca6f60464e948029d5e456774c&elq=68d6f8c0aa6841b1902af35a3ecb03a0&elqaid=63309&elqat=1> now being the primary way to reach us. 

We're reaching out because we're starting fresh in a new account. As part of that move, your active tickets with Zendesk customer support are moving with us, and will remain available. However, your ticket history from contacting Zendesk support will be removed from your user profile on 26 August 2021. You should also have emailed transcripts of all of your historical tickets in your inbox until expiration in accordance with your email provider’s retention limit or policy. 

If you’d like to save these tickets, follow these three easy steps before 26 August 2021. 

1) Navigate to the My Requests <https://app.hello.zendesk.com/e/er?s=2136619493&lid=49985&elqTrackId=bf2f6eff3d1f46af96947fe30e70dc7f&elq=68d6f8c0aa6841b1902af35a3ecb03a0&elqaid=63309&elqat=1> section in the Zendesk Help Centre for a list of all your historical tickets. 

2) Click on a ticket. 

3) From the file menu of your internet browser, choose Print and save or export the page as a PDF.
Repeat steps 2 and 3 for each of the other tickets you want to preserve. 

Learn more here <https://app.hello.zendesk.com/e/er?s=2136619493&lid=49984&elqTrackId=57c4cc8613cd4c21bac454f54d2f6296&elq=68d6f8c0aa6841b1902af35a3ecb03a0&elqaid=63309&elqat=1> and thank you for being a valued customer. 

The Zendesk Team

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