Subject: Re: JW Feedback
From: Ashish Dabral <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 14 Aug 2021 03:14:10 -0700 (MST)

Hi Pritish, 

Thank you. I will speak with the agents. 

Regards, 
Ashish Dabral 

From: "Pritish Nandi" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Saturday, August 14, 2021 3:41:09 PM 
Subject: JW Feedback 

Hi Ashish, 

Could you please pass on the feedback to the agents? I am not sure who all are working on the projects. 

Please be advised that agents are still taking leads from African countries, Asian countries etc which is invalid. This is very critical as we may have client complaints again. 

Chat ID: QXYSUZXLTL (Harry) - Lead accepted correct, however, no personalization, no enthusiasm. The chat could have been handled better. 
Chat ID: QXVSRLM4JN (Harry) - Customer left chat as the agent did not come back for 2 mins. Rated chat bad. 
Chat ID: QXPRAWSQON (Diana) - Chat handled correctly. Lead collected 
Chat ID: QXJR00XSC7 ( Harry) - Chat handled correctly. Lead collected. 
Chat ID: QXWOJGCUK0 (Nick) - Chat handled correctly . Lead collected. 
Chat ID: QXWO1FJ6W8 (Nick) - Chat handled correctly. The customer was not responding so the agent disconnected after the disclaimer. 
Chat ID: QXKNN1CIIM (Harry) - Chat handled incorrectly. Lead was taken for Bangladesh customers living in Qatar. This lead is invalid as they need to have Visa arranged . 
Chat ID: QXJMVZJ33W (Harry)- Chat handled correctly. Lead collected. 
Chat ID: QXGMCOWOMJ (Diana) - Chat handled correctly 
Chat ID: QXEM0HTPMY (Diana) - Chat handled incorrectly. Lead was accepted for a Ghana customer travelling from Ghana. The lead is invalid as they need to have Visa. 
Chat ID: QX0KIYNYRZ (Nick) - Chat handled correctly. No Lead existing customer. 
Chat ID: QXWK6MOK6L (Diana) - Took 5 mins to reply to customers question because of which customer left the chat. 
Chat ID: QX7LDNRLTN (Nick) - Took 6 mins to reply to the customer because of which customer left the chat. 
Chat ID: QXVKZLONDY (Diana) - Chat handled incorrectly. The customer was asking questions but the agent was busy asking her own questions to collect the lead. The agent never answered customer questions. 
Chat ID: QXOJ0K0T0J (Nathan) - Chat handled correctly. Lead collected. 
Chat ID: QXMJUFVZGA (Nathan) - Chat handled correctly. Lead collected. 

Regards, 
Pritish Nandi