Subject: Re: VIP records
From: Pritish Nandi <[email-masked]>
To: "Ramananda " <[email-masked]>
Cc: "Subir Chakma" <[email-masked]>
Date: Sun, 24 Jan 2016 02:01:26 +0530 (IST)

done 

From: "Ramananda " <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Saturday, January 23, 2016 3:03:00 PM 
Subject: VIP records 

Hello, 

Here are the VIP records for 23rd Jan 2016 

Username : Chappyski (CASINO VIP) 
Type of query : Think SkitzDyl, RainbowDa5h, xertzezmoney and HueJuanold are discussing their hands because they are all from the same city and are friends with each others 
Action taken : Ask for more details as to why he think they are doing it, along with game details and hand IDs 
Current status : Resolved 
Date : 23rd Jan 2016 

Username : PBOTHbIEMACCbI (POKER) 
Type of query : About The Gauntlet promo, says he forgot to seat out from the table for the daily target of 5000 pkr points which make him missed one daily target by his simple mistakes and is asking if we can do anything 
Action taken : Email CRM by seniors to see if anything can be done 
Current status : Resolved 
Date : 23rd Jan 2016 

Username : Schmierseife (POKER) 
Type of query : Request to Speed up his withdrawal request 
Action taken : Email security team by seniors 
Current status : Resolved 
Date : 23rd Jan 2016 

Username : Hach8 (POKER) 
Type of query : Player has HU Phase 3 and HU Phase 4 tickets, not sure when he got it 
Action taken : Refunds the ticket value in cash after reviewing with seniors 
Current status : Resolved 
Date : 23rd Jan 2016 

Username : scp21 (POKER) 
Type of query : Asking when his chat ban will expired 
Action taken : Told its permanent chat ban and we can considered reviewing it after 12 months 
Current status : Resolved 
Date : 23rd Jan 2016 
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With Regards, 
MRSingh 

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