Subject: Ebay Complaint
From: Pritish Nandi <[email-masked]>
To: Akash Tyagi <[email-masked]>
Date: Sun, 24 Jan 2016 01:58:27 +0530 (IST)

Why did you request refund? It was never approved? What happened here? 

Hong Said- Return the item to get refund. 

RE: 201481043038 garethhughes180 by yuan, xiaohong at 2016-01-21 2:44 PM 

advise customer return item back for refund plz 

Hi, 

I hope that you're well. 

I'm contacting you regarding the following refund request: 

eBay account: Colombian_Supremo 
Buyer ID: garethhughes180 
Reason for refund: Cs received a faulty product.Refund is approved http://67.228.216.131/customer_support_system/thread.php?id=8034 Regards Adam 
(Please find attached a screenshot). 

The thread actually shows that Hong requested a return: 
"advise customer return item back for refund plz" 
(Please find attached a second screenshot). 

The case was not handled by the same agent so maybe there's been some kind of misunderstanding. 

But could you please just remind the agents that when Hong requests a return for refund, it means that the refund will be issued upon receipt? 

Thank you very much 

Have a nice weekend 

Regards, 

Jessica 

R egards, 
Pritish Nandi