Subject: Re: Ticket #113996
From: Pritish Nandi <[email-masked]>
To: Shahnawaz Akbar Dar <[email-masked]>
Cc: "Sona Kala . Chakma" <[email-masked]>
Date: Wed, 20 Jan 2016 01:11:40 +0530 (IST)

done 

From: "Shahnawaz Akbar Dar" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Sona Kala . Chakma" <[email-masked]> 
Sent: Tuesday, January 19, 2016 2:21:30 PM 
Subject: Ticket #113996 

Hi Sir, 

Please review my Chat with ticket number #113996 . It may need escalation as member is claiming that an inconvenience was caused through below post on facebook regarding the processing fee for ecard. 
" This is taken directly from the Facebook page posted Jan 12 of this year from the official site: 
InboxDollars Hi Melissa! There is always a $3 processing fee unless you request the virtual eCard. More info: http://support.inboxdollars.com/.../200133139-Payments". 

Member has also provided a link for that information, www.facebook.com/InboxDollars/photos/a.10150454241787387.423029.226607102386/10153854957397387/?type=3&theater . 

I explained the member regarding our payments and also processing fee. However I was not sure about the escalation. Please escalate if needed. 

Thanks and regards. 
Shahnawaz Dar.