Subject: Ticket #112984-Feedback from Susan
From: Pritish Nandi <[email-masked]>
To: Rahul Pal <[email-masked]>
Cc: "Sona Kala . Chakma" <[email-masked]>
Date: Mon, 18 Jan 2016 02:01:40 +0530 (IST)

Ticket #112984 
Please advise your agents to never tell one of our members that they have no right to redeem their cash. I understand the intent of trying to use a line from our Terms however, the tone of this response is rude and unacceptable in chat. 
The agent may have pulled this from the Terms however, the members doesn’t know this and instead it sounds as if it’s coming from the agent directly. 
(9:37:41 AM) Raymon: http://support.inboxpounds.co.uk/hc/en-us/articles/203528819-Payments 
Please have a look on the website and payment terms. 
You have no right to redeem the Cash in your Account, and we have no liability or obligation to pay you whatsoever , unless and until you have accrued at least the Minimum Payment Amount in your Account. 
Doing this causes threat and anger from someone reading this – 
What should have occurred as a response: 
I understand your request however per the terms [link to terms] you are required to have a minimum of £20.00 in your account before being able to request payment. 

Susan Ramaswamy 
Director of Member Services 
[email-masked] 
Office (651-)289-0746 
InboxDollars|SendEarnings|DailyRewards|InboxPounds 

R egards, 
Pritish Nandi