Subject: IBD- Please check Notes on Every Chat
From: Pritish Nandi <[email-masked]>
To: "Khan, Musahib" <[email-masked]>, "Mondal, Joydeep" <[email-masked]>, "Thakur, Anjit" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Jamal Ahmad" <[email-masked]>, "Mayank k . arora" <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Surajit Bhadra" <[email-masked]>, Intekhab Alam <[email-masked]>
Date: Thu, 14 Jan 2016 06:23:48 +0530 (IST)

Guys, 

This is to inform that you guys need to check notes on every chat that you take and proceed accordingly if there is a Manual Note in the account. 

It is too often that you guys are not checking the notes and proceeding further which always result in client's escalation. This needs to be stopped all together and no more errors please. 

Also you need to make sure that you are checking the remarks section to identify any member with No more manuals/No further Live chat Support/ Threat/ Complainer/ Dupe accounts Etc. and proceeding further as per the notes. 

Please see example attached. 

No deviation from this as we need to stop these mistakes altogether. 

R egards, 
Pritish Nandi