Subject: Fwd: Ebay update- IMP
From: Pritish Nandi <[email-masked]>
To: "Sona Kala . Chakma" <[email-masked]>
Date: Sun, 10 Jan 2016 21:52:27 +0530 (IST)

From: "Subir Chakma" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Musahib M. Khan" <[email-masked]> 
Cc: "Akash Tyagi" <[email-masked]>, "Hari Kishore. Prasad" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Saturday, January 9, 2016 10:29:21 AM 
Subject: Ebay update- IMP 

Pls forward to any other agents missed out in this email. 

Hi, 

I just would like to inform you that the SOP has been updated. 

Please find it attached. 

The following paragraph has been added under under "Non receipt" > "If there is a tracking number (CSS > “Search Order”)": 

Email the tracking number to the customer and advise him to check with his local post office. 

You also have the possibility of checking the status of the parcel online and share the results with the buyer. 

For the formats similar to this one: RB921444565HK 

You can check on: 

- http://www.hongkongpost.hk/en/mail_tracking/index.html (Hongkong Post) 

- http://www.trackitonline.ru/ (International tracking system) 

- the buyer's national Post website. 

And for this kind of format: 04569500002992Z 

- please check on http://www.dpd.com/tracking 

Could you please share the info with the agents? 

Thank you very much 
Regards, 
Jessica