Subject: IBD Very important- Chcking notes on Every account
From: Pritish Nandi <[email-masked]>
To: "Khan, Musahib" <[email-masked]>, "Mondal, Joydeep" <[email-masked]>, "Thakur, Anjit" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Jamal Ahmad" <[email-masked]>, "Mayank k . arora" <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Wed, 30 Dec 2015 01:10:32 +0530 (IST)

Team, 

This is very important that you check notes for every account to find out more details about the member and there issues. Most of the time the client would put a note on the account to instruct you how to handle the chat and what you need to do. This would help you deal with the situation with more clearity and help the member on the chat itself without further delay or escalation. 

Failure to read notes would only make the situation worse. This would be because then you would escalate the issue which would be a invalid escalation. Also the member now needed to wait for more time to get back a response which could have been avoided. 

This is the last time that I am repeating myself that going further you need to check notes for every account and handle the chat accordingly. 

R egards, 
Pritish Nandi