Subject: Ticket 103310
From: Pritish Nandi <[email-masked]>
To: "Surajit Bhadra" <[email-masked]>
Date: Tue, 29 Dec 2015 23:34:39 +0530 (IST)

Ticket 103310 

Agent note: 

Notes:IBD: 21660563. Member was asking for credit of Mercury Magazines - Good Housekeeping completed on 12/2/2015. No more Manual listed. Please check and do the needful. Thanks! 

Account Admin notes state: 

Nov 19, 2015 10:00 	

Check Dupe before issuing any Manual Credit. IBD 21660563, 21723094 are dupes have asked for a few dupe credits. Addressing in #84207, likely will allow and inform we cannot issue credit caused by dupes. 

1) why were the accounts not reviewed to see if other account has already completed ? 

2) If the other account wasn’t credited for this offer – why was the manual not applied? 

3) did the agent review the notes at all? 

This did not need to be escalated if the agent had followed the notes - 

Susan Ramaswamy 

Director of Member Services 

[email-masked] 

Office (651-)289-0746 

R egards, 
Pritish Nandi