Subject: Adknowledge Videos _ Crediting
From: Pritish Nandi <[email-masked]>
To: "Khan, Musahib" <[email-masked]>, "Mondal, Joydeep" <[email-masked]>, "Thakur, Anjit" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Jamal Ahmad" <[email-masked]>, "Mayank k . arora" <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Thu, 24 Dec 2015 06:26:18 +0530 (IST)

Adknowledge Videos _ Crediting 

From: Susan Ramaswamy 

Date: Thu, 24 Dec 2015 at 1:21am 

Category: Urgent Messages 
We have experienced a very large increase in inquiries about Adknowledge Videos not fully crediting since Sunday. 

We have reviewed the crediting process, reports and tested system without finding any issues. 

Due to the longer extended weekend with the holiday & lack of coverage and to avoid a high volume of escalations - please issue the credits in the following cases: 

    * if a member makes a threat, 
    * gets overly angry, or 
    * has a quality score over 500 regardless of tone of chat (angry or not) 

When a member comes in and inquires about video crediting provide standard response 

If a member threatens -starts becoming angry on chat (typing all caps) , etc ask the member how many video views they had for that day and issue the credit. 

Offer Name: Adknowledge Videos 
Description: Adknowledge Videos mm/dd/yyyy # total 
Adjust total amount of manual based on volume 

Max is $3.00 per day per member 

R egards, 
Pritish Nandi