Subject: Re: Parables Abandoned chat
From: Pritish Nandi <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: ashish dabral <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Musahib M. Khan" <[email-masked]>
Date: Mon, 14 Dec 2015 22:55:14 +0530 (IST)

Hi Ma'am, 

Apologies for the missed chat however I am not sure how this was missed. Unfortunately I haven't had any notification on my system for this chat otherwise this would have definitely been picked up. Seems to me that my Windows license has expired and it keeps on shutting down. 

Not sure if it was shut down when the chat was there. 

Regards, 
Pritish 

From: "Deeksha Dadu" <[email-masked]> 
To: "ashish dabral" <[email-masked]> 
Cc: "Sona Kala . Chakma" <[email-masked]>, "Musahib M. Khan" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Monday, December 14, 2015 6:00:25 PM 
Subject: Re: Parables Abandoned chat 

This is indeed shocking. with two supervisors online, how did this happen? please explain. 

From: "Ashish Dabral" <[email-masked]> 
To: "Sona Kala. Chakma" <[email-masked]>, "Musahib M. Khan" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, December 14, 2015 5:34:34 PM 
Subject: Parables Abandoned chat 

Hi All, 

There has been 1 Abandoned chat in Parables on dated 12 /12/2015 , So please give your proper explanation to Deeksha ma'am regarding this . 

Process 	Hour 	Abandoned Chats 	Avg. Wait Time to Abandoned 	Agent Availblity 
Parables 	11:00 PM 	1 	00:02:37 	Sona,Musahib,Pritish 
Total 		1 		

Regards 
Ashish Dabral