Subject: Tickets 12/12/2015
From: Pritish Nandi <[email-masked]>
To: "Khan, Musahib" <[email-masked]>
Date: Sun, 13 Dec 2015 04:34:22 +0530 (IST)

Ticket #92707- Albert- Agent did not check as the member was from US and not from Canada. As a non- Canadian member he would not be receiving any paid emails. This was indeed not checked correctly. Agent should have provided correct information and solve the ticket. This should have not been escalated. Agent has been asked to check the account details correctly before providing any response to the member. 

Ticket #93361 - Raymon- Agent did not check the notes for the member as the dupes were allowed on understanding that member would not complete the same offers through the dupe account. Agent did not even check the notes and escalated just by looking at the Sign up error and duplicate account. This should have not been escalated. Agent was fed back and would be more carefully checking the notes in future. 

Ticket #92778 - Derek- Agent escalated the chat correctly and also provided correct information regarding check delivery time frame & processing. Please help us understand when you say " False information was given" so that we can review and provide correct feedback to the agent. 

Ticket #94706 - Derek- Agent did not handle the question regarding the False Advertisement correctly.Agent should have explained the member regarding that we do not advertise for any offer or survey for $35.00 and also we take strict actions against those website providing false advertisement regarding our website. After that agent should have asked the details of the website through he was referred or the link who was providing the incorrect information. This is a repeated issue so we have explained this to the whole team on how to deal with this situation. I am hopeful that this would not be repeated in future. 

Ticket #95131 - Jack- Unfortunately agent did check the details which he can see and assisted accordingly. Please help us understand what else he could have researched apart for checking any other account with Sendearnings. 

Ticket #92654 & Ticket #93590 - Sam- Agent never applied the manual credit in the backend which is indeed a mistake. This should not be repeated in future as it creates dissatisfied members and sometimes even higher escalations. This has been fed back to Sam. 

R egards, 
Pritish Nandi