Subject: Re: Support for Hebrew chats
From: Pritish Nandi <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Cc: "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Rahul Singh" <[email-masked]>, Sumit Gogia <[email-masked]>, "Kartik p . rao" <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 11 Nov 2015 01:54:06 +0530 (IST)

Hi Subir, 

Please understand that this is something which is not practically possible. Agents do have more then one process to login as they are not dedicated. Also in night shift we have most chats where keeping an eye on the Visitor list is not possible. 

We need the pop up and sound so that we can identify these chats and quickly attend to it, without they being abandoned. Unfortunately if there is no pop up we would not be able to be sure if we are able to pick that up on time. 

If there is any other way then please let us know so that we can get this issue resolved. 

Regards, 
Pritish 

From: "Subir Chakma" <[email-masked]> 
To: "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Rahul Singh" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Kartik p . rao" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Tuesday, November 10, 2015 4:08:02 PM 
Subject: Support for Hebrew chats 

Hello, 

We need to support Israeli chats (Hebrew chats) from 11:30pm - 12:30pm IST. 

The chats may not pop-up, you need to see Visitor info- You will see waiting for chats and manually take the chats. 

Regards, 
Subir