Subject: RE: Writing Case Summaries
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>, abhishek kumar <[email-masked]>
Date: Fri, 13 Aug 2021 08:03:46 +0000

Hi Pritish,

Thank you for implementing this.

The troubleshooting section has now also been added to the Case Summary and Transfer to L2 macros.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Pritish Nandi <[email-masked]>
Sent: 13. august 2021 09:58
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>; abhishek kumar <[email-masked]>
Subject: Writing Case Summaries

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Hi Heta,

We have completed training for all agents on how to write case summaries as per the discussion we have had.

We will be monitoring closely on the implementation.

Attached is what we have discussed with agents.

Regards,
Pritish Nandi