Subject: Writing Case Summaries
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, abhishek kumar <[email-masked]>
Date: Fri, 13 Aug 2021 00:58:09 -0700 (MST)

Hi Heta, 

We have completed training for all agents on how to write case summaries as per the discussion we have had. 

We will be monitoring closely on the implementation. 

Attached is what we have discussed with agents. 

Regards, 
Pritish Nandi