Subject: EPOS - Call Report - 11th Aug
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Thu, 12 Aug 2021 05:49:44 -0700 (MST)

Hi Sir, 

Here is the call report for yesterday. 

Shift 	Agents 	inbound 	outbound 	Outbound not connected 	inbound+outbound 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
APAC 	Anupam Tiwari 	3 	23 	2 	26 	0:07:03 	6:27:14 	0:00:03 	1:06:36 	1:18:14 	8:59:10 	0:21:00 	0:45:39 
APAC 	Jessica Chen 	0 	2 	4 	2 	0:01:08 	1:49:26 	0:00:04 	0:00:00 	0:03:27 	1:54:05 		0:00:04 
APAC 	Marika Fujita 	5 	2 	6 	7 	0:01:27 	7:16:58 	1:04:43 	0:02:13 	0:34:13 	8:59:34 		1:06:56 
													
EMEA 	Antonio Iunco 				0 						OFF 		OFF 
EMEA 	Dipanshu Sharma 	8 	9 	4 	17 	1:04:43 	4:47:44 	1:07:53 	0:00:00 	2:00:02 	9:00:22 		1:07:53 
EMEA 	Grace Boussi 	8 	6 	6 	14 	0:10:22 	5:59:08 	1:20:14 	0:05:02 	1:24:33 	8:59:19 	0:18:00 	1:07:16 
EMEA 	Bharat Bhushan 	1 	0 	0 	1 	0:00:57 	8:13:50 	0:45:53 	0:00:00 	0:01:28 	9:02:08 		0:45:53 
EMEA 	Dheeraj Tripathi 	0 	9 	2 	9 	0:06:49 	7:52:02 	0:37:33 	0:00:00 	0:25:20 	9:01:44 	0:18:00 	0:19:33 
EMEA 	Ismael Zakaria 	4 	7 	2 	11 	0:45:29 	5:48:44 	1:10:00 	0:22:04 	0:53:11 	8:59:28 	0:18:00 	1:14:04 
EMEA 	Rosette Modiri 	3 	16 	1 	19 	0:07:37 	6:47:45 	1:08:43 	0:08:41 	0:46:35 	8:59:21 		1:17:24 
EMEA 	Levente Szabo 	5 	13 	1 	18 	0:30:12 	5:30:32 	0:48:42 	0:07:58 	2:01:59 	8:59:23 		0:56:40 
EMEA 	Sebastian Constantin Coldea 	9 	3 	0 	12 	0:19:14 	6:08:03 	1:34:37 	0:00:00 	0:57:43 	8:59:37 		1:34:37 
EMEA 	Sebastian Dumitru Macriniuc 	2 	4 	4 	6 	0:10:42 	7:43:10 	0:28:18 	0:04:02 	0:33:22 	8:59:34 		0:32:20 
													
US 	Arjun Hurry 	6 	2 	0 	8 	0:09:57 	6:06:08 	0:42:02 	0:00:00 	2:06:21 	9:04:28 		0:42:02 
US 	Md Modassir Hassan 	3 	3 	2 	6 	0:27:39 	6:48:12 	0:52:42 	0:00:00 	0:42:47 	8:51:20 		0:52:42 
US 	Pravesh Singh 	3 	5 	1 	8 	0:12:12 	6:44:27 	1:33:52 	0:00:04 	0:40:04 	9:10:39 	0:11:00 	1:22:56 
	Grand Total 	60 	104 	35 	164 	4:15:31 	94:03:23 	13:15:19 	1:56:40 	14:29:19 	128:00:12 	1:26:00 	13:45:59 

Regards, 
Ashish Dabral