Subject: [Zendesk Support] Re: No Side Conversation
From: Zendesk Support <[email-masked]>
To: Pritish <[email-masked]>
Date: Wed, 11 Aug 2021 11:43:46 +0000

Hello!

We’ve got news for you: Your ticket (#6857898) has been updated. Feel free to reply to this email with any questions or follow this link to add an update: https://support.zendesk.com/hc/requests/6857898

Thanks,

Your friends at Zendesk

----------------------------------------------

Noly Maron Unson, Aug 11, 2021, 4:43 PDT

Hi Pritish​,

Thanks for getting in touch with us.

Upon checking, I can see that you're subscribed to Support Professional plan. Side conversation however require you to be in the new SUITE plan, Professional SUITE and above to be exact.

​ ![](https://support.zendesk.com/attachments/token/V6MjPrpNPnm1iLVZZyddCSHLl/?name=Screen+Shot+2021-08-11+at+7.40.06+PM.png)​

You may want to coordinate with your account executive if you wish to avail this feature so that they can discuss to you what the options are with your plan.

Thank you for your understanding in this matter and let me know if you need anything else.

Best,
Noly Unson | Associate Customer Advocate | Check out our Community

----------------------------------------------

Pritish, Aug 11, 2021, 4:20 PDT

We are professional plan and we do not have side conversation option 

------------------
Submitted from: https://support.zendesk.com/hc/en-us/categories/360006018673

--------------------------------
This email is a service from Zendesk Support.

[QGGKWY-DQXP]