Subject: EPOS - Call Report - 9th Aug
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Tue, 10 Aug 2021 07:46:23 -0700 (MST)

Hi Sir, 

Here is the call report for yesterday 

Shift 	Agents 	inbound 	outbound 	Outbound not connected 	inbound+outbound 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
APAC 	Anupam Tiwari 	8 	13 	4 	21 	0:09:18 	5:36:21 	0:52:43 	0:17:08 	2:03:45 	8:59:15 	0:26:00 	0:43:51 
APAC 	Jessica Chen 	2 	7 	4 	9 	0:04:02 	1:10:54 	0:02:51 	0:00:00 	0:40:04 	1:57:51 		0:02:51 
APAC 	Marika Fujita 	8 	3 	4 	11 	0:01:48 	6:58:00 	1:00:57 	0:00:00 	0:58:43 	8:59:28 	0:02:00 	0:58:57 
													
EMEA 	Antonio Iunco 				0 						OFF 		OFF 
EMEA 	Dipanshu Sharma 	11 	5 	3 	16 	1:27:55 	3:27:26 	1:56:16 	0:00:01 	2:16:43 	9:08:21 	0:15:00 	1:41:17 
EMEA 	Grace Boussi 	2 	16 	3 	18 	0:10:32 	5:42:34 	1:55:09 	0:00:31 	1:10:30 	8:59:16 	0:28:00 	1:27:40 
EMEA 	Bharat Bhushan 	1 	1 	0 	2 	0:12:11 	7:43:56 	0:49:10 	0:00:08 	0:15:24 	9:00:49 		0:49:18 
EMEA 	Dheeraj Tripathi 	1 	1 	5 	2 	0:00:50 	7:49:56 	0:44:54 	0:14:28 	0:10:34 	9:00:42 	0:17:00 	0:42:22 
EMEA 	Ismael Zakaria 				0 						OFF 		0:00:00 
EMEA 	Rosette Modiri 	2 	19 	6 	21 	0:09:42 	6:53:23 	1:05:53 	0:13:15 	0:36:53 	8:59:06 		1:19:08 
EMEA 	Levente Szabo 	3 	8 	3 	11 	0:21:13 	6:55:54 	1:01:50 	0:08:03 	0:32:30 	8:59:30 		1:09:53 
EMEA 	Sebastian Constantin Coldea 	4 	6 	4 	10 	0:10:47 	6:28:36 	1:12:21 	0:07:13 	1:00:32 	8:59:29 		1:19:34 
EMEA 	Sebastian Dumitru Macriniuc 	1 	6 	2 	7 	0:05:02 	7:38:31 	0:56:40 	0:00:02 	0:19:20 	8:59:35 		0:56:42 
													
US 	Arjun Hurry 	6 	2 	0 	8 	0:17:18 	5:27:35 	1:41:16 	0:00:13 	1:07:44 	8:34:06 	0:31:00 	1:10:29 
US 	Md Modassir Hassan 	2 	9 	0 	11 	0:28:47 	5:42:30 	2:25:39 	0:00:08 	0:22:37 	8:59:41 	0:26:00 	1:59:47 
US 	Pravesh Singh 	5 	8 	0 	13 	0:37:23 	4:21:40 	2:55:03 	0:05:06 	0:59:04 	8:58:16 	0:54:00 	2:06:09 
	Grand Total 	56 	104 	38 	160 	4:16:48 	81:57:16 	18:40:42 	1:06:16 	12:34:23 	118:35:25 	3:19:00 	16:27:58 

Regards, 
Ashish Dabral