Subject: Re: EPOS customer support survey - CSAT 1 or 2
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Tue, 10 Aug 2021 06:06:12 -0700 (MST)

Hi Heta, 

Done. It was a assigning mistake. Did not check the language. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, August 10, 2021 6:13:36 PM 
Subject: FW: EPOS customer support survey - CSAT 1 or 2 

Hi Pritish, 

Could you please ask a German speaker to reach out to the customer? 

	

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
 ] 

	

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

​ [ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio?lang=da ] [ https://www.linkedin.com/company/eposaudio/mycompany/ ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ] 

​ 

From: Epos Audio <[email-masked]> 
Sent: 10. august 2021 14:07 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: EPOS customer support survey - CSAT 1 or 2 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi, 

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place. 

Zendesk ticket: [ https://eposaudio.zendesk.com/agent/tickets/161479 | https://eposaudio.zendesk.com/agent/tickets/161479 ] 
Agent: Dheeraj Tripathi 

Answer summary including all questions. 

161479 (Zendesk Ticket #161479, External response) 

Page1 

How was your experience with Epos Audio? 

1 

Page2 

What areas affected your score? 

The recipient did not answer this question. 

Page3 

Do you feel like we resolved your issue? 

No 

Page4 

What did you like about our service, and where can we improve? 

The recipient did not answer this question. 

Where can we improve, and what did you like about our service? 

still no solution for our problem, got a few mails in english, first mail and shop where we placed our order was all in german. Poor customer support, very sad.