Subject: FW: EPOS customer support survey - CSAT 1 or 2
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Tue, 10 Aug 2021 12:43:36 +0000

Hi Pritish,

Could you please ask a German speaker to reach out to the customer?

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

eposaudio.com<https://www.eposaudio.com/> · Follow us here
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​

From: Epos Audio <[email-masked]>
Sent: 10. august 2021 14:07
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: EPOS customer support survey - CSAT 1 or 2

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/161479
Agent: Dheeraj Tripathi

Answer summary including all questions.

161479 (Zendesk Ticket #161479, External response)

Page1

How was your experience with Epos Audio?

1

Page2

What areas affected your score?

The recipient did not answer this question.

Page3

Do you feel like we resolved your issue?

No

Page4

What did you like about our service, and where can we improve?

The recipient did not answer this question.

Where can we improve, and what did you like about our service?

still no solution for our problem, got a few mails in english, first mail and shop where we placed our order was all in german. Poor customer support, very sad.