Subject: Re: Tech Support Candidate - Nishikant ojha
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Mon, 9 Aug 2021 23:02:08 -0700 (MST)

Okay. 

Will update you by today. Seems I have missed this one yesterday. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Monday, August 9, 2021 5:19:29 PM 
Subject: FW: Tech Support Candidate - Nishikant ojha 

Please do a quick interview and let me know. 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 9 August 2021 at 4:49 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Tech Support Candidate - Nishikant ojha 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 7, 2021, at 8:45 PM, Ambika Mehta < [ mailto:[email-masked] | [email-masked] ] > wrote: 

	

	
	
			Tech Support Test 
		
	Name 	Nishikant ojha 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9555891847 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	New Ashok Nagar 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Majorel 	ISR 	8 JUNE 2021 	40,000 
Previous Employer 1 	Beno support 	Sr.Executive 	3 June 2016 	33,000 
Previous Employer 2 	Softwill Infotech Pvt. Ltd 	Sr. Executive 	20 Nov 2020 	35000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will check what is the error message. If I'm not able to open the website below are the steps I would do to troubleshoot the problem. 

1. Make sure the website address is correct or not. 

2. I will check my Internet connection. 

3. Restart my computer/ Laptop and router. 

4. Try to open website on another browser. 

5. check website is blocked or not. 

6. Need to check ethernet wires are connected correctly or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First need to turn on the Bluetooth speaker. 
1. Go to the phone settings. 
2. Tap the Bluetooth option and turn it on. 
3. List of available device will appear. 
5.Select the Bluetooth speaker name and click on connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	Skills that's make me a good candidate for customer service or technical support jobs are :- 

1. I'm a good listener. 
2. Patience to understand customer Problems and make them smile by resolving the problem. 
3.Good technical skills. 
4. Valuing customer time. 
5.Problem solving. 
6.Repo Building. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5