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Subject: JW - Audits
From: Pritish Nandi <[email-masked]>
To: Nushat Hashmi <[email-masked]>, abhinav dwivedi <[email-masked]>, Dimpy Chawla <[email-masked]>
Cc: ashish dabral <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 7 Aug 2021 02:23:53 -0700 (MST)

Hi All, 

I have checked the chats for Jayway since 1 Aug 2021 till yesterday and found some common mistakes which I would like to highlight. 

1. Customer comes saying " Me and My wife are planning a Vaction" and the agent response is - How many members are travelling. - I am not sure why we ask it when the cutsomer is giving you the details at the very first go? 
This is common sense. 

2. We are not checking the country from where the chat is initiated. @Dimpy you were asking an Indian customer about how many members would be travelling. Why is that relevant when the customer is saying he is from India. 
We do not provide any Visa. 

3. Some customer comes excited for the trips and packages however we do not show any enthusiasm. We do not welcome them, but we start with direct questions. This sounds like ROBOT. 

4. Please provide answers to the customer specifically they are asking. If you do not know, please check canned responses, website and if still not found escalate to JW. 

Positives: 

1. No major errrors found 
2. Most leads taken 
3. Customers were happy with assiatance. 

Regards, 
Pritish Nandi