Subject: Abandoned Calls APAC
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>, ashish dabral <[email-masked]>
Date: Thu, 5 Aug 2021 08:01:48 -0700 (MST)

Hi Deeksha, 

I have checked and found 13 abandoned calls for APAC shift. 

Matched with IB call data for Anupam and found that agent was not available to accept 4 calls (highlighted below). 

I will speak to him about the escalation and notice period as dicsussed. Will get back to you with more updates. 

Call ID 	Status 	Start Time 	End Time 	Reason 
cdf57bee3b324ccda2fa81e7ebd03856 	abandoned 	7/2/2021 1:52 	7/2/2021 2:04 	OBH 
f537ade83a8242628f29facaa902fe69 	abandoned 	7/4/2021 16:35 	7/4/2021 16:37 	OBH 
729f83f167b04618963b6d60f4775753 	abandoned 	7/5/2021 3:41 	7/5/2021 3:47 	Agent Not Available 
53b99a36b85240cd903f0dd559bd35e8 	abandoned 	7/7/2021 4:31 	7/7/2021 4:35 	Agent Not Available 
32911720558b44fd84c8a0fcf8863e00 	abandoned 	7/9/2021 3:51 	7/9/2021 3:54 	Agent on IB call 
accc7d05dedc470183d54cba5d0e7909 	abandoned 	7/14/2021 3:53 	7/14/2021 4:00 	Agent on OB call 
2c71e789faa04001a909bc82eda6bac3 	abandoned 	7/14/2021 7:54 	7/14/2021 7:55 	Agent Not Available 
ec4fd841e82149829ae4c5d8f416edea 	abandoned 	7/15/2021 3:03 	7/15/2021 3:14 	Agent Not Available 
f3d6a6635f93442294d59cebc69833e1 	abandoned 	7/15/2021 7:51 	7/15/2021 7:56 	Agent on IB call 
0b6927fcd1bc4aeda95dbf64aec5b9c1 	abandoned 	7/19/2021 7:08 	7/19/2021 7:09 	Agent was Absent 
c7a72a3ddbed4309807e4d7d8de71333 	abandoned 	7/21/2021 0:52 	7/21/2021 0:53 	OBH 
5fc5408d46664ad9b9ea260ff2b91423 	abandoned 	7/21/2021 9:43 	7/21/2021 9:44 	Agent on OB call 
05acdd102fbf4bea908fecd984a04495 	abandoned 	7/23/2021 4:55 	7/23/2021 4:56 	Agent on IB call 

Regards, 
Pritish Nandi