Subject: Re: Additional agent to APAC shift
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: saurabh <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Thu, 5 Aug 2021 06:39:48 -0700 (MST)

Hi Heta, 

Replying in Sara's email for the same topic. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Thursday, August 5, 2021 7:04:49 PM 
Subject: Additional agent to APAC shift 

Hi Pritish, 

We just received a complaint from resellers and Sales in Australia that the person answering the Austalian support lines has no product knowledge and is not helpful. They also mentioned that they are not getting through the lines (11% abandoned calls in July). 

Could you please move one agent to the APAC shift from next week to cover the English APAC lines? 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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