Subject: APAC coverage
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Thu, 5 Aug 2021 13:35:04 +0000

Hi Pritish,

Following the topic of shifting an agent to APAC team, we have the below complaint from sales, Australia.
This could be partially due to Jessica absences,
As Saurabh mentioned, you are processing a new Chinese hire, this could improve the coverage, but what would you suggest until then?

Heta has checked the phones’ stats, this shows that we didn’t have enough people to cover for that shift.

Thank you!

Best regards​​
Sara Aknooni [🇩🇰]
Team Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

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