Subject: Additional agent to APAC shift
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: 'Pritish Nandi' <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 5 Aug 2021 13:34:49 +0000

Hi Pritish,

We just received a complaint from resellers and Sales in Australia that the person answering the Austalian support lines has no product knowledge and is not helpful. They also mentioned that they are not getting through the lines (11% abandoned calls in July).

Could you please move one agent to the APAC shift from next week to cover the English APAC lines?

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

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