Subject: Re: EPOS - Call Report - 3rd Aug
From: Ashish Dabral <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: saurabh <[email-masked]>, Deeksha <[email-masked]>
Date: Wed, 4 Aug 2021 05:12:22 -0700 (MST)

Hi Pritish, 

The report is ready for the outbound calls. PFB the link 

http://avmechat.in/epos/zendesk 

Regards, 
Ashish Dabral 

From: "Pritish Nandi" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Deeksha" <[email-masked]> 
Sent: Wednesday, August 4, 2021 5:28:07 PM 
Subject: Re: EPOS - Call Report - 3rd Aug 

Hi Ashish, 

Just to check, if we can have the report where no calls were made to a ticket. Is the report from Sahil ready? 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, August 4, 2021 5:06:58 PM 
Subject: EPOS - Call Report - 3rd Aug 

Hello Sir, 

Here is the call report for yesterday. 

Shift 	Agents 	inbound 	outbound 	Outbound not connected 	inbound+outbound 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 	
APAC 	Anupam Tiwari 	5 	13 	1 	18 	0:05:19 	6:13:42 	0:58:25 	0:24:01 	1:18:00 	8:59:27 		1:22:26 	
APAC 	Jessica Chen 	0 	3 	1 	3 	0:01:41 	1:32:07 	0:00:08 	0:00:00 	0:15:34 	1:49:30 		0:00:08 	
APAC 	Marika Fujita 	4 	4 	2 	8 	0:03:31 	7:19:35 	0:54:11 	0:01:58 	0:40:23 	8:59:38 		0:56:09 	
														
EMEA 	Antonio Iunco 				0 								OFF 	
EMEA 	Dipanshu Sharma 	5 	0 	0 	5 	0:23:31 	2:37:37 	1:46:37 	3:18:46 	0:53:15 	8:59:46 		5:05:23 	Half Day 
EMEA 	Grace Boussi 	3 	12 	2 	15 	0:13:24 	5:51:10 	1:13:45 	0:06:26 	1:34:39 	8:59:24 	0:09:00 	1:11:11 	
EMEA 	Bharat Bhushan 	1 	0 	0 	1 	0:00:48 	8:04:12 	0:52:25 	0:01:51 	0:00:31 	8:59:47 		0:54:16 	
EMEA 	Dheeraj Tripathi 	1 	9 	5 	10 	0:02:05 	7:48:33 	0:31:17 	0:24:48 	0:12:51 	8:59:34 	0:08:00 	0:48:05 	
EMEA 	Ismael Zakaria 	8 	5 	1 	13 	0:55:18 	3:59:25 	1:31:58 	0:20:48 	2:11:59 	8:59:28 	0:29:00 	1:23:46 	
EMEA 	Rosette Modiri 	3 	10 	1 	13 	0:08:30 	5:48:00 	1:09:03 	0:20:31 	1:33:27 	8:59:31 	0:11:00 	1:18:34 	
EMEA 	Levente Szabo 	5 	13 	1 	18 	0:57:00 	6:20:29 	0:32:59 	0:00:00 	1:08:54 	8:59:22 		0:32:59 	
EMEA 	Sebastian Constantin Coldea 	8 	3 	0 	11 	0:26:48 	5:37:30 	1:12:22 	0:03:00 	1:39:51 	8:59:31 		1:15:22 	
EMEA 	Sebastian Dumitru Macriniuc 	4 	6 	2 	10 	0:09:37 	7:40:33 	0:46:28 	0:00:14 	0:22:38 	8:59:30 		0:46:42 	
														
US 	Arjun Hurry 	8 	11 	0 	19 	0:34:30 	4:46:51 	1:18:52 	0:05:55 	2:03:48 	8:49:56 	0:11:00 	1:13:47 	
US 	Md Modassir Hassan 	6 	19 	0 	25 	1:09:58 	4:39:44 	1:33:58 	0:08:18 	1:27:38 	8:59:36 	0:13:00 	1:29:16 	
US 	Pravesh Singh 	6 	19 	2 	25 	0:28:59 	4:11:19 	2:34:51 	0:36:56 	1:06:49 	8:58:54 	0:30:00 	2:41:47 	
	Grand Total 	67 	127 	18 	194 	5:40:59 	82:30:47 	16:57:19 	5:53:32 	16:30:17 	127:32:54 	1:51:00 	20:59:51 	

Regards, 
Ashish Dabral