Subject: CSAT report
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: 'Abhishek Kumar' <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Wed, 4 Aug 2021 11:14:31 +0000

Hi Abhishek,

I’m sending a presentation about the new CSAT system attached as a reference. Please familiarize yourself with it. I have also changed your role to Team Leader in Zendesk, so you should have access to the dashboard now. Check how it works and book Josephine, if you have any questions or would like additional views to be implemented.

Please plan a weekly report with the agent’s CSAT scores and analysis of the main reasons for scores 1-2. Maybe we can start with this from next week onwards?

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

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