Subject: DSAT Audit Feedback
From: Pritish Nandi <[email-masked]>
To: sebastian macriniuc <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, abhishek kumar <[email-masked]>
Date: Tue, 3 Aug 2021 07:29:40 -0700 (MST)

Hi Sebastian, 

PFB the DSAT audit feedback which we discussed. 

Ticket 	Assignee name 	CSAT Open Feedback 	Rating 	CSAT Reason 	Ticket Group 	Ticket Brand 	Category 	Sub Category 	Comments 
158959 	Sebastian Dumitru Macriniuc 		1 		Gaming 	EPOS Gaming 	Agent 	Incorrect Answers 	The agent provided incorrect replacement earpads which had to be returned. 
164225 	Sebastian Dumitru Macriniuc 		1 	Friendliness, Knowledge 	Gaming 	EPOS Gaming 	Agent 	Incorrect Answers 	The agent provided incorrect troubleshooting steps 

Regards, 
Pritish Nandi