Subject: DSAT Audit Feedback
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: abhishek kumar <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 3 Aug 2021 07:05:28 -0700 (MST)

Hi Pravesh, 

PFB the DSAT audit feedback. 

Tiicket 	Assignee name 	CSAT Open Feedback 	Rating 	CSAT Reason 	Ticket Group 	Ticket Brand 	Category 	Sub Category 	Comments 
157859 	Pravesh Singh 		1 	Knowledge 			Agent 	Misunderstanding 	The agent should have completed the basic troubleshooting or confirmed it before asking the customer to contact Drop for replacement. We setup the expectations correct but we always check basics. 
162385 	Pravesh Singh 		1 		EPOS L1 	EPOS Enterprise 	Agent 	Poor Communication 	The agent did not send an email when he checked the customer is not responding via chat. We should send email and advise. They can reply back on email if they want and we can proceed further. 

Regards, 
Pritish Nandi