Subject: DSAT Feedback
From: Pritish Nandi <[email-masked]>
To: GRACE <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, abhishek kumar <[email-masked]>
Date: Tue, 3 Aug 2021 06:59:42 -0700 (MST)

Hi Grace, 

As discussed earlier, PFB is the DSAT audit feednack. 

Tiicket 	Assignee name 	CSAT Open Feedback 	Rating 	CSAT Reason 	Ticket Group 	Ticket Brand 	Category 	Sub Category 	Comments 
155093 	Grace Boussi 	Listen to a customer problems and not read your whole process, which is useless for advanced users. 	2 	Knowledge, Process, 	Gaming 	EPOS Gaming 	Agent 	Incorrect Answers 	The agent was not sure what needs to be done. Comprehension was not clear. 

Regards, 
Pritish Nandi